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shopping | shipping | returns & exchanges| mailing list, gifts & general
When are orders processed?
How do I place an order?
Can I order over the phone?
Can I shop in your store?
Do I have to register to place an order?
What forms of payment to you accept?
Do you charge sales tax?
Item Availability – back orders, special orders & pre orders
I saw an item in your store but do not see it online. Can I still order it?
Can I change my order?
Price Comparison
When are orders processed?
Orders placed before 12pm EST Monday - Friday will be processed that day and shipped within 48 hours pending credit card verification and item availability.
Orders placed after 12pm EST Monday - Friday will be processed the following day and shipped within 48 hours pending credit card verification and item availability. (Note: orders placed on Friday after 12pm EST will be processed the following Monday.)
Orders are not processed and/or shipped on Saturdays, Sundays or Holidays.
How do I place an order?
You can place your order online or over the phone using a major credit card. A credit card is necessary for both online and phone orders. We accept American Express, Master Card or Visa. We do not accept Discover, PayPal, checks, cash or money orders.
To place your order online click ADD TO shopping BAG on the item(s) you choose to purchase. After selecting your item(s) click the CHECKOUT button to review your item(s). You will then be able to update or remove your item(s) and proceed through the checkout process by following our online directions. Once completed you will receive an email confirming your order has been placed. This email is a receipt of your purchase.
To place your order by phone or if you are having trouble placing an order online please call us directly at 203-625-0390 Monday through Saturday 10 am to 4 pm EST.
If you’d like to fax your order to us please send it to 203-625-0391 ATTN: ORDERS
Tax: We do not charge sales tax if you live out of the State of Connecticut.
Click here for our Shipping Policy.
Click here for our Return & Exchange Policy.
Can I order over the phone?
If you would prefer to order by phone please call us directly at 203-625-0390. We are happy to take your phone order and answer any questions you may have Monday through Saturday 10 am to 4 pm EST.
Can I shop in your store?
Yes. Please visit us at our Greenwich, Connecticut boutique. Click here for directions to Saturnia. Click here for more information and places to visit while you are in the area.
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Do I have to register to place an order?
Yes. When placing an order, you must first register or login to complete your order. All required fields must be properly filled out including your bill to and ship to addresses as well as your email address so that we may send you an email confirmation of your order.
What forms of payment to you accept?
A credit card is necessary for both online and phone orders. We accept American Express, Master Card or Visa. We do not accept Discover, PayPal, checks, cash or money orders.
Do you charge sales tax?
We do not charge sales tax if you are shipping your order outside of the State of Connecticut.
Item Availability – back orders, special orders & pre orders
We will contact you as soon as possible if an item you have ordered is unavailable. If that item is available at a later date you may Back Order that item.
We will indicate online if items are available for Special Order. If you would like to place a Special Order please call us directly at 203-625-0390 or email us at customerservice@shopsaturnia.com.
Items listed online as available by Pre Order can be purchased, however, they will be shipped according to the date listed our website. Please note, the date listed on the Product Detail page is the date an item is expected to ship from Saturnia, not when the item will arrive at its final shipping destination. After your order ships from Saturnia, delivery times vary according to the shipping method you select during checkout and the location of your shipping address.
Please check our website regularly to see if specific products and sizes become available.
You can also sign up for our mailing list to receive our most up-to-date product, promotion and sales information. Click here to sign up for our mailing list.
For any other item availability questions please call us directly at 203-625-0390 or email us at customerservice@shopsaturnia.com.
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I saw an item in your store but do not see it online. Can I still order it?
Yes. To place an order for these items please contact directly at 203-625-0390 or email us at customerservice@shopsaturnia.com.
Can I check the status of my order?
You can check the status of your order by selecting My Account and then the option for Order History. This screen will let you know if your order has been fulfilled or shipped. If you would like to view your full order detail, click on the link to your order. You will also be provided with a direct link to ups.com by clicking on the tracking number provided with your order detail.
Can I change my order?
Yes. If you would like to make a change to an existing order please contact us directly at 203-625-0390 or email us at customerservice@shopsaturnia.com. We will do our best to accommodate your request. You can always return or exchange items that have already been shipped.
Click here For our Return & Exchange policy.
Price Comparison
If you found an item we carry on our website available at a lower price in another store we will do our best to match the lower price. Please contact us directly at 203-625-0390 or email us at customerservice@shopsaturnia.com. We ask that you provide us with the designer name, item name and/or description, item style # and color.
We cannot match lower prices on items no longer available or on sale in another store.
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