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shopping | shipping | returns & exchanges | mailing lists, gifts & general
What is your shipping policy?
What are your shipping fees?
Do you ship internationally?
Do you ship to multiple addresses?
Can I track my order?
What is your shipping policy?
Orders placed before 12pm EST Monday - Friday will be processed that day and shipped within 48 hours pending credit card verification and item availability.
Orders placed after 12pm EST Monday - Friday will be processed the following day and shipped within 48 hours pending credit card verification and item availability. (Note: orders placed on Friday after 12pm EST will be processed the following Monday.)
Orders are not processed and/or shipped on Saturdays, Sundays or Holidays.
We use UPS for delivery, and therefore are unable to deliver to APO/FPO addresses, or P.O. Boxes. We do not offer Saturday delivery and we cannot ship outside of the United States.
*DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS OR HOLIDAYS.
What are your shipping fees?
Shipping is a flat rate of $12 for all orders. Orders are shipping UPS ground. For express and international orders please contact us directly at 203-625-0390 or email us at customerservice@shopsaturnia.com.
Do you ship internationally?
Not yet, but please check back.
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Do you ship to multiple addresses?
Currently, we will ship to only one address per order. Please place a separate order for each shipping addresses. A separate shipping and handling fee will apply to each order.
Can I track my order?
Once we receive your order, you will be sent a confirmation via e-mail with an order number and summary of your order. Please follow the directions to track your order.
You will also be notified via e-mail once your order has shipped. Please refer to this e-mail for your UPS tracking number. Using this tracking number, you can pinpoint exactly when your order will arrive.
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